I also have a brand new hybrid C-HR (purchased this year). Thanks. Toyota gets this, though; a more powerful version of the hybrid system will be added to the new Auris range, giving drivers the option to have more performance from hybrid. Is there anything I can do to get it going or is it a tow job? I mean seriusly 1 hour of working for a hybrid ! Combining this with regular maintenance by following your service schedule should mean your car will be okay to leave for a few weeks at a time. You have the option to opt-out of these cookies. Can’t be right, surely. I rely on my car as I am partially disabled although only local. Turned off in a closed garage? We’re sorry to hear that you’ve been experiencing an issue with your C-HR. Thanks for getting in touch with us. Alternatively, you can find more information here: https://www.toyota.co.uk/owners/roadside-assistance/. If you’d like to discuss this further, please contact our Customer Relations team here: https://www.toyota.co.uk/help-centre/#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Fcontact-us. Thanks. Toyota … Can you help? If the low battery can start the engine, then why is there a jump start connection under the bonnet? This is clearly a problem for everyone. lockdown=not really used it much. You can contact the team directly on 0344 701 6202 or email them here: https://www.toyota.co.uk/contact-us/email-us. They are best placed to explore this further with you. Please advise your Toyota dealers how to fix this problem. If you’re still experiencing problems after following the aforementioned instructions, please get in touch with your local Toyota Centre to allow them to take a look at this in person. Like everyone else, I have t used it in a while, today when I tried to start it I can manage to turn it on but the Ready light won’t come on. Although the thought of sitting in the car for an hour isn’t that good!! Toyota Auris Hatchback. The 12 volt battery powers smaller systems such as headlamps and audio and also turns on the relays that allow the hybrid system to ‘wake up’. Thanks. Could this be just a low charge on the 12v battery or is it the actual hybrid battery. If you choose to try it, please be careful when doing so. What should I Do please suggest. Therefore, we would recommend re-contacting your Toyota centre to discuss these new developments with them. If the hybrids aren’t capable of this we should be told before we buy, they are not fit for purpose otherwise. Recently I had the misfortune of experiencing as other customers have mentioned the C-HR cures, a flat battery. Thanks for getting in touch with us. Thanks for your comment, and congratulations on your new C-HR! Details Find more cars like this What's your car's real MPG? How amazing is that? We’re very sorry to hear that and hope you ar... Toyota Auris owners – 12 volt flat batteries. Same problem for me – I’m furious! Thanks. The instructions for (or the company that produces) the trickle charger will be able to give you more information from there. Thanks for getting in touch. If you are wanting something a little more premium there is the Audi A3 e-Tron and Volkswagen Golf GTE. Hi Alexander, My Favourites My Comparison My Saved Searches COVID-19 (Coronavirus) Important Information . Click to view details. They looked at the car and suggested the battery needs charging not replacing. Page 36 1-1. Toyota (GB) plc uses cookies on this site. Could you please provide us with your reg? We would like to help you further with this and will email you directly requesting your contact details so that we can put you in touch with our customer relations team. I wish I would have seen it months ago. Telling people to avoid these journeys undermines the entire point of the hybrid. Toyota Auris 1.6 Valvematic - First Drive. As mentioned in our blog post, we would only recommend trickle charging if you are confident in using them. Same here Jenny, I will think twice about buying a new Toyota again, if you are going to close your entire service you at least proactively communicate with your customer database to warn them. It appeared all the indications pointed to a FLAT BATTERY as the problem. Thanks for getting in touch. If you were to make more frequent, longer journeys this shouldn’t be an issue. Are the 12 volt chargers in the car live so that a solar charger would work? If you would like any more specific advice regarding your vehicle we would recommend re-contacting your nearest dealer. We’re really sorry to hear about this. i am a private hire driver and my 100K service is due but due to covid 19 my local dealer is closed. For Intense Vehicle battery care check this article out https://aelady.com/5-proven-ways-get-vehicles-battery/, Hello, after around 5 weeks not moving found yesterday that my CHR Hybrid wouldn’t start and that the battery was dead flat. There shouldn’t be any issues in that case. Stopped now wait for advice please. Thanks for getting in touch with us. Toyota has also made solid progress on the safety front; its cars are fitted with some of the latest collision-mitigation technology. Hi Umar, If you have a 12V battery trickle charger, or a solar panel charger, and are confident using them, then these are a good option to keep the battery fully charged while the vehicle is stationary for a period of time. Obviously this is a secure garage, which I suppose is important. His advice to keep the battery charged is slightly different from your 60 mins a week in Ready mode. It can be beneficial to leave the vehicle with the parking brake disengaged to prevent the brakes from binding, but only do this if you are certain the car is on level terrain and isn’t going to move. Toyota is pushing to be seen as a brand that places safety high on its agenda, and it took a big step in this direction by making the Toyota Safety Sense package standard across the Auris range. On many models equipped with this system, it is possible to manually put the key into battery-saving mode, so please consult your car’s handbook for more information. If you choose to try this method, please be careful when carrying it out and only try it if you feel comfortable enough to do so. We appreciate this is an incredibly difficult time and we are so sorry to hear about the issue you’re having with your C-HR. To all Hybrid owners I have a Rav Hybrid while I like the car the problem I have and by the comments a lot of other drivers have is my 12v battery keeps going flat contacted my dealer informed my battery was ok. couple of days later after they had charged it up it failed to start again, informed like a lot of others I am not using the car enough, I am still covering the same mileage as before the lockdown no problem before, garage advised me to buy a solar panel charger which I did, waste of time £22 wasted purchased a starter pack which is used on a regular basis, I have also purchased a battery charger which I use after I have to use the starter pack, ok then until the car is not used for a couple of days, then the cycle stars again, made a comment on Facebook customer relations emailed me I explained the problem said they would get in touch with my dealership, they emailed me back with the same comments the garage had said to me, would not accept there was a battery problem, but reading these comments there is, I have dealt with Toyota for more than 45 years having had numerous vehicles and my last 5 cars being Rav’s with no problems, should Customer Relations read these comment don’t bother replying as You have a problem that you are not prepared to cure it. Today I followed the advice as given above to start the car in “Ready” mode and let it run for 60 minutes. Eric, Thanks for getting in touch. Only if I can unlock the vehicle I can try a jump start. At least until next week when supposedly our battery will come. This helps us to optimise user experience and make improvements to our site. Toyota Auris Hybrid Hybrid 1.8 VVT-i HSD Icon Touring Sports. We recommend you put the car in ‘Ready’ mode for about 60 minutes before switching it off again and repeat the process at least once a week, providing you can carry out this procedure while adhering to the government’s advice regarding social distancing and Coronavirus (Covid-19). When my automatic Auris hybrid wouldn’t start in June, I blamed myself i.e. We recommend putting the car in ‘Ready’ mode for about 60 minutes at least once a week, or to take more frequent, longer journeys to maintain the 12 volt battery. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Today I needed to make a journey (less than a week since the last run) and the car was completely dead again. How wide is the vehicle, 2012 Toyota Auris Hatchback? They are best placed to offer any necessary support and advice, and they can be contacted here: https://www.toyota.co.uk/help-centre/email-us When he checked the car, This car is so unreliable and needs to be started every day. As warned the self-charging kick-in duly happened after about 15 mins, then again after about another15 mins. Positive clip to positive terminal but negative clip to part of the body that is earthed. Thanks for getting in touch. Hi Steve, We won’t make your comment containing your postcode public. Hi, my car always needs a jump start everyday if I don’t drive it. My guess is that because of the rain last night, the car got a bit wet. Where are the generators actually located? The Toyota roadside assistant (AA man) tried to jump start it and then keep the engine running on my drive. Thanks for getting in touch with us. 5 year warranty, sure but not much use is it?! Thanks for your comment. Thanks for getting in touch with us. Thanks for getting in touch with us. If you are unhappy with your experience with your dealer, we would recommend contacting our customer relations team to discuss this further. Hello Derek, Looking at some of the comments dated 2018 what are Toyota doing to fix the problem? We’ll pass your thoughts regarding a newsletter on to our wider team. I bought my RAV4 Hybrid 2020 model in July 2019. Hi Natalie – I’ve got the same issue with my 2013 Auris (12v battery replaced two years ago) My battery was flat a couple of weeks ago so I trickle charged it and followed the Toyota advice about leaving it in Start mode for an hour.
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