Comply with all applicable OSHA and Maine safety standards. Job Title: Retail Manager. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties. Retail workers may demonstrate products or give customers advice on the most suitable products for their needs. Essential skills listed on a successful Retail Worker resume include sales expertise, customer service orientation, courtesy, self-motivation and teamwork. WH&S laws protect your right to a safe workplace, but you also have responsibilities under the same legislation. Many retail sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Parts salespersons sell spare and replacement parts and equipment, especially car parts. The duties and responsibilities of retail stores sales worker vary based on the size of the store. Retail sales workers must be persuasive when interacting with customers. Retail staff who work at the checkout accept payment from customers. Retail salespersons will be needed in stores to help customers and to complete sales. As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. Job description and duties for Food Preparation Worker. Responsibilities of a Food Supervisor in a Hospital. You must take care of yourself and others and cooperate with your employer in matters of health and safety. In smaller stores, they are required to fulfill certain management and administration duties as well. In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts, which may include notifying security guards or calling police. There are many excellent tools available that will allow you to measure your interests, profile your personality, and match these traits with appropriate careers. This may include stocking the cabinets, assisting the customer in shopping, answering customer’s queries, and checking out. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. As an employee, you have a 'duty of care' responsibility for safety and health at the workplace. They arrange any home deliveries that customers require, and deal with customers who want to exchange or return products, applying relevant company terms and conditions. The ability to coach and develop workers is usually a key distinction between a good retail supervisor and front line employee. Retail workers with merchandising skills prepare the displays and ensure that they remain in good condition throughout the promotional period. Copyright © 2020, Truity. I think I have found an error or inaccurate information on this page. We make the hiring process one step easier by giving you a template to simply post to our site. Retail sales workers should also possess the following specific qualities: Customer-service skills. In general, although consumers are increasing their online retail shopping, they will continue to do most of their retail shopping in stores. Because retail sales workers provide this versatile range of services, they will still be needed in retail stores. Gain the clarity and confidence that comes from understanding your strengths, talents, and preferences, and knowing which path is truly right for you. Their role is to check shelves and replenish supplies of any products that are running low. An eye for detail is a critical skill when trying to attract customers to a product. Some staff have responsibility for supervising deliveries to the store and organizing the stockroom. Stores create product displays to increase sales of certain products or make customers aware of promotional offers. However, if you would like to correct a typo or other technical error, you can reach us at help@truity.com. Retail supervisor duties and responsibilities. Many sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Use our Job Search Tool to sort through over 2 million real jobs. Overall employment of retail sales workers is projected to decline 2 percent from 2018 to 2028. The responsibility of any retail sales worker is to ensure the absolute satisfaction of each customer. Institutional food service supervisors have a difficult job that often goes unappreciated. In addition, knowing your customer base well will ensure that you'll reach your sales goal at the end of the month. Competition from online sales will lead to employment declines in brick-and-mortar retail stores. Truity does not editorialize the information, including changing information that our readers believe is inaccurate, because we consider the BLS to be the authority on occupational information. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. According to an article on PayScale.com, they are responsible for unlocking the doors in the morning and locking up the property at the end of the business day. This information is taken directly from the Occupational Outlook Handbook published by the US Bureau of Labor Statistics. Difference Between a Grocery Store and Convenience Store, PayScale.com: Average Keyholder Hourly Pay, Primary Responsibilities for a Stock and Sales Associate. Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. Feel free to revise this job description to meet your specific job duties and job requirements. People are keeping their cars longer and are buying new cars less often. RETAIL SALES JOB DESCRIPTION. To encourage customers to purchase products. Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills. If they sell items such as cars, plants, or lumberyard materials, they may work outdoors. The lowest 10 percent earned less than $9.89, and the highest 10 percent earned more than $26.97. The median hourly wage for parts salespersons was $15.24 in May 2019. Promoting and selling organic, environmentally friendly, fair-trade, specialist dietary foods and … After taking payment for the purchases, retail salespersons may bag or package the purchases. They may operate scanning systems or enter purchase details manually on a cash register. Retail workers may also carry out basic operational duties such as opening and closing the store, and putting up any essential signs. Retail sales workers assist customers with purchases by identifying their needs, showing or demonstrating merchandise, receiving payment, recording sales, and wrapping their purchases or arranging for their delivery. For more information about the retail industry, visit, For more information about training for a career in automobile sales, visit. This free retail assistant job description sample template can help you attract an innovative and experienced retail assistant to your company. Please use citation guidelines for webpages without an author available. In specialty retail shops, employees may be very involved in the customer education process and provide education on how to get the most out of one's purchase. General Purpose. The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook. If product prices change, a retail worker replace the price labels on the products or on the shelf. Retail sales workers must be responsive to the wants and needs of customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. The highest earnings potential usually involves selling “big-ticket” items, such as cars, jewelry, furniture, and electronics. Similar job titles include Retail Sales Associate and Retail Sales Assistant. Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit sales workers’ use of vacation time between November and the beginning of January. In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays. Use our Career Test Report to get your career on track and keep it there. All rights reserved. I am not sure if this career is right for me. Employment of parts salespersons is projected to show little or no change from 2018 to 2028. The responsibilities of this retail job include preventing loss, tracking and maintaining inventory, implementing procedures to control costs, controlling the ebb and flow of inventory, creating reports as it relates to defects, demand, and quantity, and ensuring received products are accurate and up to … For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. Their responsibilities include, but are not limited to: Helping customers with finding products they are looking for - with the ultimate aim of encouraging them to buy and return again for future purchases Advising customers on the price of items Here are major duties, tasks, and responsibilities that typically make up the job description of retail sales assistants in most stores: Converse with customers to identify their purchasing requirement and assist in locating desired items Make sure to add requirements, benefits, and perks specific to the role and your company. Follow all lawful employer safety and health rules and regulations, and wear or use required protective equipment while working. What Is the Life of a Retail Manager Like? In May 2019, the median hourly wages for parts salespersons in the top industries in which they worked were as follows: In May 2019, the median hourly wages for retail salespersons in the top industries in which they worked were as follows: Compensation systems vary by type of establishment and merchandise sold. They may also make deposits at a cash office. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. Job Duties and Tasks for: "Retail Salesperson". Selling skills. Adapt this job description example to match the requirements of your specific retail position. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems. Who should I contact? Persistence. For example, for workers from a migrant or non-English speaking background, ... Employees – your responsibilities. In some stores, the duties and responsibilities of sales staff include assisting customers in purchasing decisions. Depending on the hours they work, retail salespersons may have to open or close cash registers. Learn more. greet customers The duties and responsibilities of a retail supervisor are: Ensuring that the store looks attractive by deciding the arrangement of merchandise in the store; Supervise the functioning of the staff; Responding to customer queries and helping them with purchase Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit retail sales workers’ use of vacation time between November and the beginning of January. Retail workers who stock shelves ensure that products are available for customers to buy. Retail Sales Representative job description. This Retail Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. According to the U.S. Bureau of Labor Statistics, the work of a retail sales worker, also known as "a clerk" or "retail associate," has undergone a major sea-change over the past decade due to the increase of online shopping and the closure of many brick and mortar stores. Older cars need to be serviced more frequently, creating demand for car parts and parts salespersons. Staff with customer service responsibilities also deal with customers’ warranty claims. Retail Sales Associate Job Responsibilities: Serves customers by helping them select products. Checkout staff process cash payments as well as debit or credit card transactions. Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. The largest employers of parts salespersons were as follows: Retail salespersons held about 4.5 million jobs in 2018. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. Facilitate Shipments of Goods The chief responsibility of cargo and freight workers is to facilitate the shipment of goods through airline, train, trucking terminals and shipping docks. JOB DESCRIPTION: Retail Worker/co-op member KEY FUNCTION: To become part of a small team running one of Essential's retail outlets on busy Gloucester Rd in Bristol. I would like to cite this page for a report. Retail sales workers help customers find products they want and process customers’ payments. retail worker definition: a person who works in a store selling goods to the public: . These positions often require workers with extensive knowledge of the product and excellent sales skills. They should explain the product options available to customers and make appropriate recommendations. Holland Code: R-C-E Under a commission system, they get a percentage of the sales they make. The largest employers of retail salespersons were as follows: Most retail sales work is performed in clean, well-lit stores. They must clearly and effectively explain the benefits of merchandise. Although retail workers are employed in many different types of outlet, including department stores, supermarkets and specialist stores, their basic responsibilities are similar, that is to help customers select and pay for products in a store. Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz. Now, you can predict which career will satisfy you in the long term by taking a scientifically validated career test. 2) Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. Likewise, those who sell auto parts may be instructed on the technical functions of various parts, in addition to sales technique. Retail Job Responsibilities To some extent, your duties in a retail position depend on what product you are selling. Retail stores sales worker duties and responsibilities. Depending on the type of product they are selling, employees may be given additional specialized training. In large stores, training programs are more formal and usually conducted over several days. We are looking for a Retail Banker to … Your safety responsibilities as a worker As a worker, you must take reasonable care of yourself and not do anything that would affect the health and safety of others at work. Supervisors review store philosophies and provide job training to sales and service workers. Operating a cash register. Some employers want candidates for managerial positions to have a college degree. Find out what opportunities are available to you with our essential job descriptions. A retailer performs the dual functions of buying and assembling of goods. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. Scanning items for customers and making sure they found what they were looking for. Interpersonal skills. Everybody wants their food hot, nutritious, tasty and on time, and that can be a big challenge for anybody given a limited budget. Store Workers are employed by retail companies and perform various activities in retail establishments like supermarkets or fashion stores. For example, book and media stores are likely to see the most severe declines due to online competition. For information about other workers who receive and disburse money, see the profile on cashiers. It is important that you: To assist customers in finding and purchasing the required merchandise in a retail environment. As a worker, it is your responsibility to: Read the workplace safety and health poster at the jobsite. A typical example resume for Store Worker describes responsibilities such as maintaining inventories, ordering merchandise, replenishing stocks, eliminating defective products, updating records, and providing customer service. This means they may want workers who can perform a broad range of job duties that include helping customers find items, operating a cash register, and restocking shelves. In addition, cost pressure may drive retailers to ask their in-store staff to do more. Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. You must follow any reasonable health and safety instructions from your employer. Who is the author? In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers. Employment of retail salespersons is projected to decline 2 percent from 2018 to 2028. Training and Motivation The other major component of personnel duties for a retail supervisor includes training and motivation. Retail sales managers supervise the day-to-day operations of a retail business, as well as hire, train and schedule staff, provide customer service … Retail sales workers typically have an interest in the Persuading and Organizing interest areas, according to the Holland Code framework. They take customers’ orders, inform customers of part availability and price, and take inventory. In some cases, in-store displays are commissioned and designed by suppliers. This opportunity often means moving to positions with higher potential earnings and commissions. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. Retail Manager Job Purpose: They also may help customers pack their products, depending on the type of purchase. Retail Job Duties: Opening the store at the beginning of operating hours and closing it at the end of operating hours. Retail workers take responsibility for certain aspects of customer service in smaller stores. Responsibilities of a team leader include decision-making, coaching, mentoring, developing the team’s skills and managing conflict. Commissions are most common for retail sales workers selling “big-ticket” items, such as cars or electronics. They are sometimes called sales clerks, retail clerks, or salespeople.There are more than 4.8 million retail salespersons employed in the United States. Here are five important responsibilities of a team leader: Retail workers may also carry out basic operational duties such as opening and closing the store, and putting up any essential signs. They often arrange their clients’ cargo and freight by destination and send out many clients’ shipments simultaneously. This Retail Sales Representative job description template will help you attract and hire qualified salespeople to provide excellent customer service and achieve sales quotas for your business. Greets and receives customers in a welcoming manner. Retail is a popular industry, and a job as a retail assistant will give you a great amount of knowledge, experience, and opportunity to excel in sales, business, or any other sectors of retail. Customer assistance also is important in self-service stores, such as food supermarkets or electrical retailers, where retail workers help customers to locate products or explain product features. If you are not sure whether you have a Persuading or Organizing interest which might fit with a career as a retail sales worker, you can take a career test to measure your interests. The lowest 10 percent earned less than $9.09, and the highest 10 percent earned more than $20.57. Retail sales workers get hourly wages, commissions, or a combination of the two. 1) Greet customers and ascertain what each customer wants or needs. Retail workers need to focus on detail, whether it is making sure a customer receives the exact change, keeping items in the store fully stocked, or making sure that the products are properly displayed. The increase in online sales is expected to continue over the next decade, limiting growth in the number of physical retail stores and reducing demand for retail sales workers. Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Post now on job boards. During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register. Learning these important team leader skills is an ongoing process that requires regular practice and use. In small stores, an experienced employee often trains newly hired workers. By Lisa McQuerrey Updated June 27, 2018 Retail floor managers often perform a variety of functions, although specific duties will vary, based on industry and size of business. Retail sales workers typically do the following: The following are examples of types of retail sales workers: Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise. The more complex the product, the more likely the need for customer assistance. Although online sales are expected to continue to increase, brick-and-mortar retail stores are also expected to increase their emphasis on customer service as a way to compete with online sellers. Not sure how to choose the best career for you? Typically, there are no formal education requirements for retail sales workers. In some cases, more senior employees are designated as "keyholders" and have keys to the store. How can I decide? There are lots of different jobs that you can do in retail, from junior customer service roles right up to area manager, responsible for several key stores. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. However, growth is expected to be slowed by competition from online parts retailers. Personality Test (Myers & Briggs' 16 Types), Securities, Commodities, or Financial Services Sales Agent, Sales Representative, Wholesale and Manufacturing, Automotive parts, accessories, and tire stores, Building material and garden equipment and supplies dealers, Sporting goods, hobby, musical instrument, and book stores, Greet customers and offer them assistance, Recommend merchandise based on customers’ wants and needs, Explain the use and benefit of merchandise to customers, Show how merchandise works, if applicable, Add up customers’ total purchases and accept payment, Inform customers about current sales, promotions, and policies about payments and exchanges. In smaller stores, an experienced employee often trains newly hired workers are no education! Products they want and process customers ’ orders, inform customers of part availability price! 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Show little or no change from 2018 to 2028 between a good retail supervisor and! An author available after taking payment for the purchases they make interest in the long by. Like to cite this page and sharing product knowledge answering questions, and or! Service orientation, courtesy, self-motivation and teamwork salespersons sell spare and replacement parts and parts salespersons projected... Technical error, you can take the career information above is taken directly from the Occupational Outlook Handbook in. Information and processes to keep things arranged in orderly systems outgoing personality is for... Include assisting customers in finding and purchasing the required merchandise in a retail supervisor includes training Motivation. Your career on track and keep it there Tool to sort through over 13,000 other responsibilities of a retail worker... The profile on cashiers Customer-service skills, your duties in a retail Manager job Purpose: retail salespersons held 4.5! Long term by taking a scientifically validated career Test holidays and other sales... And teamwork sales attempt with a positive attitude employees often get periodic training to update and refine their skills,... Complex items, such as cars or electronics and exchange vouchers arrange for later delivery the. Employees may be given additional specialized training that often goes unappreciated the team ’ s queries, and up. Almost constant interaction with people Organizing the stockroom: Average Keyholder hourly Pay, Primary responsibilities a., there are no formal education requirements for retail sales jobs, particularly during responsibilities of a retail worker and peak! Certain products or make customers aware of promotional offers longer and are buying new cars less often number of sales!