News/Blog, Northgate Having Difficult Conversations with Employees (Scenarios) - Actionable Advice. View Difficult Conversations Training PPTs online, safely and virus-free! postage, packing insurance and direct costs cannot be refunded. Practicing contrasting statements is one of the important crucial conversations training exercises. Learn how to have difficult conversations with colleagues, employees, and managers. This Northgate training activity comes with a licence for repeat use with up to 24 participants per training session within your organisation. 12:00 12:30 Lunch. Browse all topics ), Observer (2 min.) They skirt around issues, rather than getting to the point, and try to keep everyone happy. Download PDF Catalogue Next, issue the Questionnaire. Card about "Aneesha", who has FAQs I’ll never forget the time I was playing with my six-month-old … Grab a conference room for an hour and invite all the managers in your organization. Returns & Refund Policy 5. Crucial Conversations Training Exercise 4: Making Contrasting Statements. the meeting. the whole group and identify key points. play though there is additional material for an optional role play session. for example set clear objectives for the conversation, identify specific The Difficult Conversations activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. In this video, Fred Kofman explains how to remain true to yourself and, … Our automatic reaction is defensive, and that brings out the worst in us: arrogance. 9. the secure checkout process. Basic introduction to what coaching is all about. NOTE: for both Aneesha and relating to Lucas. They just say it. The product(s) needs to be in perfect condition and in its Engage in the Difficult Conversation (5 minutes each) 3. Card -this time We need to assume that we don’t know the whole truth and that our counterpart can give us significant information. Delivery Info Delivery charges apply per order (not per item). Receive daily mindfulness meditations, worksheets and infographics to help you start each day mindful. They might get Angry with you!!! Participants leave with Return We try to be “nice and constructive.” But we know we are not being honest. So we hide our thoughts and feelings. Please log in again. This item has been added to your basket A “difficult conversation” is difficult because we feel threatened. Not sure which activity? Browse all titles Thus, our goal becomes to help her understand why we think what we think, to explain our reasoning without falling into advocacy. To improve these conversations, we need to change our assumptions and our behavior. ‘Peacekeepers’ don’t like arguments or conflicts. of useful key points to discuss and a further handout Key By Fred KofmanPhilosopher and Vice President at Linkedin, “I don’t care how much you know,until I know how much you care.”Steven Covey. Receive our updates Discuss the responses with There are also times when it is important not to engage in a difficult conversation and let it go. Basket Total: Proceed to checkout. critical events to support their views, think about the mindset in which the Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone’s defenses. At this The more you get into the habit of facing these issues squarely, the more adept you will become at it. The techniques are presented in a simple yet effective form to make them easy to practice and … A coach's role is to guide, support, encourage. This activity equips them with the tools and confidence to hold effective, honest conversations with their staff. 1. Full After logging in you can close it and return to this page. The text on both is identical From a facilitator's point of view they are easy to learn, adapt and deliver. Teams receive a Profile 6. Did they Hands-on, fun exercise to develop skills in safe environment. Develop your communication skills to improve your relationships, teamwork, and business performance. There are also two extra profile cards for variety. We also know that without our truth we can’t solve our problem. VS. 5. Points Checklist for participants to take away. Paul Roberts, Principal Fellow for Quality & Reliability, WMG, University of Warwick. all about sound preparation, identifying the facts, having an open, enquiring Many difficult conversations are held over a period of time. 3. The case studies and role play generated valuable discussions and the delegates commented that the “Planning A Conversation” guide was a handy tool they would use again in the future. Company Registration Number: 4346223 England | VAT Number: GB 328 3499 32, Download Introduce the activity as one that focuses per team. stage teams are given no guidance - it’s totally up to them how they plan for Fred Kofman describes how to manage difficult conversations. I have been assigned the task of writing a training session to give new managers the tools to help them have difficult conversations with their staff. They don’t worry about hurting someone’s feelings. Teams then prepare for a conversation with Aneesha about her issues. 13:00 15:30 Practising your difficult conversations for success … Here are some tips to get you feeling prepared and in the right frame of mind. If you are frustrated by difficult people and stressed at the thought of having an awkward, but necessary, “high stakes” conversation, then check out our Difficult Conversations With Employees Blueprint.. It’s a complete step-by-step guide to how to have one of those difficult conversations you dread so much. Find more exercises related to mindfulness at work here. We also need to assume that our counterpart doesn’t know the whole truth and that we can give her significant information. Site Map, Northgate Training Limited. A “difficult conversation” is difficult because we feel threatened. Before we can jump into the task, we need to establish a context of care. Any exchange that could have gone better is an experience … What’s the Risk of not having them? conversation should be conducted and identify the right tone for the meeting? Share yours for free! What does the term mean, what is the ultimate objective of such And this is especially true when it comes to difficult conversations in the workplace. Handling the difficult conversation requires skill and empathy, but ultimately, it requires the courage to go ahead and do it. The majority of the work in any conflict conversation is work you do on yourself. Manage the emotions so your conversation stays on track. When someone in a crucial conversation mistrusts your motives, you can use the technique of contrasting to help reassure … Bestsellers Registered Address: Viewmel House, St John's Road, Bathwick, After 15-20 ‘issues’ that need to be addressed by her manager - represented by the teams. 8. to prepare for an interview with Lucas. Ask six folks to practice giving/receiving feedback at the front of the room, so that the rest of the managers can see different styles and approaches to giving feedback in your group. If the behavior has to Change… 7. Who are you protecting by not saying anything? __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"62516":{"name":"Main Accent","parent":-1}},"gradients":[]},"palettes":[{"name":"Default Palette","value":{"colors":{"62516":{"val":"var(--tcb-skin-color-0)"}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, Instantly download all of our best worksheets, categorized by 8 topics, Includes writable fields to write your reflections, answers and journal entries, Organized by meditation, health, relationships, career, self-discovery, purpose and more. Learn fundamental skills and put theory into practice in a safe environment. minutes ask for brief presentations. But they also receive a Difficult conversations are anything we find hard to talk about with another person. but the images are different. conversations'. Note how they perform. Contact Us The case studies and role play generated. 1. We understand that difficult conversations are made even more difficult by the coronavirus (COVID-19) pandemic. By Stuart Hearn on 28 Jun, 2018. Repeat process for the other scenarios until each person has been the Initiator. Demo Days Leaders and Difficult Conversations in the Workplace & at Work Kids have it easy. If something doesn’t look right, smell right or seem right, kids don’t hesitate to state the obvious. In fact, research from CMI has revealed that Brits find it easier to dump a partner than ask their boss for a pay rise. Northgate Activities make an excellent and good value part of a wider development programme. Once we understand each other, we can negotiate our differences and look for win-win solutions. Ideal team activity to highlight common communication stumbling blocks - and agree how to avoid them. are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Difficult Conversation Role Play Scenarios Use this activity to build your own conversational skills to support your professional practice. Difficult Conversations is possibly the best book I have read on effective communication (and indeed it ranks first in my “best communication skills books“). Request a Catalogue The plan is to cover topics such as being able to deal directly with excessive sickness and lateness, how to handle difficult team members, and how to have the confidence to be able to … Teams receive a Profile Card about "Aneesha", who has ‘issues’ that need to be addressed by her manager - represented by the teams. The 'Difficult Conversations' activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. We believe that we know what is really happening and what needs to happen. Difficult Conversations 2. Ask If you're unsure of how to best approach a crucial conversation, here are some tips to … International Help Bespoke Activities sales@northgatetraining.co.uk Our handling difficult conversations training covers all the key aspects from early identification of a situation before it gets more challenging, how to approach the conversation, ... Pre-workshop activity. confidence - realising that holding 'difficult conversations' is not that difficult after all. Our automatic reaction is defensive, and that brings out the worst in us: arrogance. However, if you Breathe, center, and continue to notice when you become off center–and choose to return again. Provide feedback: Colleague (2 min. VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not Payment Options, Satisfaction Guarantee As I described here, the conversation fails to meet the mark on the dimensions of the “I” (self), the “We” (relationship) and the “It” (task). should be more focused and well thought out than for Aneesha. Navigating Difficult Conversations…20-min team exercise Bob Peter Culture and Engagement , Leadership , Personal Development , Teams , Uncategorized Here is a quick exercise you can do with your team using our NDC training materials. Introduces an increasingly important topic that underpins good interpersonal skills and good team skills. a conversation, why do people often fear the task? on ‘honest’ or ‘difficult’ situations that call for good communication skills. This activity is designed to give kids the opportunity to talk about something they enjoy and practice having a conversation at the same time. Think about how you would respond to the following difficult conversations. The Philosophy Behind Difficult Conversations Training Course This course is about conversation that people find difficult and wish to avoid. Typically 3-6 We cannot refund or exchange anything that has been used. Contact Us, FREE Activity It’s very unlikely that a teacher will have had any formal training in managing difficult conversations, but it is a really important process to get right. More deeply, we need to realize that cooperation stems from solidarity, not self- righteousness. The colleagues who are not getting on continue to snipe at each other, ca… In most difficult conversations, there are different perceptions of the same reality. each team to report back on their plans. is designed to generate discussion and ideas on the topic of 'difficult By choosing the calm, centered state, you’ll help your opponent/partner to be … Our Buyers Everyone has them but, by their very nature, no-one wants to have to deal with them. I’ve done this activity with groups before, and it never ceases to amaze me how their faces light up when I say “I want you to talk about Minecraft with each other”. In just one hour, participants rate their listening skills and discover how to improve. The login page will open in a new tab. Get ideas for your own presentations. facilitate claims should goods be lost in transit. As a result the course is designed from the outset to be interesting and engaging. Hold a “difficult conversations showcase”. Learn new and interesting things. And without us being present we can’t have a real relationship. Divide the group into teams. Copyright 2020 Mindfulness Exercises, All rights reserved. There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. 4. Complete Index included, Instantly download our best guided meditation scripts, categorized by topic, Easy-to-follow pdf's for you to print or share, Step-by-step instructions for guiding a wide variety of mindfulness meditations, Deepen your own meditation while helping others, Evidence-based for increasing calm, care, confidence, connection, self-compassion, embodied presence and resilience, Laying Down Meditation And Visualizing A Lake, How To Succeed Beyond Your Wildest Dreams (4.3), Mindfulness Body Scan for Self Compassion, Inner Strength: Techniques to Improve Your Willpower and Self Control, Guided Equanimity with Awareness Practice [Audio]. A set of essential steps, plus the right approach, makes so-called ‘difficult conversations’ much easier. +44 (0) 1225 484990 This Many managers are fearful of so-called ‘difficult’ conversations. After 15 minutes ask for brief presentations. Have the conversation sooner rather than later. Structure the conversation … While there will be ups and downs, eventually – with some thought and preparation – mutual understanding often increases and some learning takes place. 12:30 13:00 Preparing your difficult conversations. Each one’s goal becomes to prove to the other that “I am right and you are wrong, so you should do what I say.” When two people meet with this goal in mind, the only possible outcome is a clash followed by overpowering or by stalemate. We hope you that will be delighted with your purchase from Northgate Training. Become a certified mindfulness meditation teacher and make a meaningful difference in people's lives. Each one’s goal becomes to prove to the other that “I am right and you are wrong, so you … A newly revised and updated training pack. supplied). Bath, BA2 6PH, UK We believe that we know what is really happening and what needs to happen. undamaged, original packaging. Please ask for a discount for use with larger groups. Having Difficult Conversations 1. What’s often hard to see is that what the other person is saying also makes Website Use Lucas two sorts of Profile Cards are included. all the tips and techniques learned so far from the session, the team plans They are fun and highly effective. I remembered how excited I was when I first started listening to Difficult Conversations. guidance supplied in the Trainer’s Notes. We will be in touch soon. 4. Mutual trust and respect are at the core of every productive conversation. Does appearance make a difference to perception? Products handout, Planning the Conversation, and are asked This activity equips them with the tools and confidence to hold effective, honest conversations with their staff. Lead a general Debrief and summarise the key learning points that emerged. Participants are sent the training agenda, plus a short one pager asking them to describe their difficult situations. This is where your power lies. After years of management training, I can navigate difficult conversations well and with a good degree of success, but it doesn’t mean they are perfect. This training will show you how to prepare for difficult or crucial conversations, how to manage and control the workplace discussion process and how to ensure you are talking to employees in as productive a way as possible. Privacy Policy “Difficult Conversations” and to practice the skills it introduces key points Discuss the key takeaways from the lecture 10 mins personAl inventory Reflect on a difficult conversation you had recently 15 mins 3 5 prACtiCing skills In pairs, evaluate your performance against the seven steps of an effective conversation. More of the Same? Difficult conversations training, training, manager training, manager development, difficult conversations practice, manager role play, manager role play scenarios, performance issue, tardiness, project failure, scents in the workplace, odor Teams now plan for a conversation with Lucas using the handout. Printable Order Form The problem with this approach is that although everyone feels ‘listened’ to, the underlying issues never really get solved. It's The VAT will show in the cart summary and will be cancelled where applicable during Equipped with the guide to planning and Ask: Why we don’t like difficult conversations Activity: facilitate group discussion. Thus, our goal becomes to explore her reasoning, to understand why she thinks what she thinks. No matter how well the conversation begins, you’ll need to stay in charge of yourself, your purpose and your emotional energy. Make notes on salient points. Delivery charges do not apply to digital downloads. Difficult Conversations Review. Teams now receive a second Profile It is precisely at those times when communication is most vital to achieving your goals that it breaks down most dramatically. | Communication Training Activity, Listening Skills | Communication Training Activity, Coaching and Mentoring | Coaching Training Activity, Emotional Intelligence | Training Activity, The Coaching Game | Coaching Training Activity, Difficult Conversations | Managing People Training Activity, to give participants the confidence to hold difficult conversations, to see the importance of planning and gathering critical information. Please keep proof of postage to Then, with a colleague, role play how you would engage in the conversations. Get over yourself! and the delegates commented that the “Planning the Conversation” guide was a … Flipchart responses.Find out what is the key driver for them that makes them avoid having difficult conversations.Duration: 2-5 min …what happens when we don’t deal with them and when we do - repercussionsDuration: 2 min 11:15 12:00 Tools and techniques so you can be versatile in a difficult conversation. Our online training course will teach you to make your difficult conversations successful by: Showing how to ensure your message is heard. Thank you for your enquiry. By now, we all know that effec­tive per­for­mance man­age­ment neces­si­tates reg­u­lar one-to-one check-ins. Difficult conversations. In the debrief, there are lots He offers solutions to improve them by a change in our assumptions and behavior. This gives you the best chance for relationships to deepen and for problems to be well managed. STRUCTURING AN IMPROVEMENT CONVERSATION (worksheet) HOW TO HAVE DIFFICULT CONVERSATIONS (video) HOW TO REALLY LISTEN IN A CONVERSATION (worksheet) TIMING YOUR CONTRIBUTIONS TO CONVERSATIONS (worksheet) THE DIFFERENCE BETWEEN PRIVATE & PUBLIC CONVERSATIONS … Terms & Conditions In transit its undamaged, original packaging tools and confidence to hold effective, honest conversations with their staff ’... To deepen and for problems to be in perfect condition and in its undamaged, original packaging us... To change our assumptions and behavior understand that difficult conversations, we operate a returns. Of postage to facilitate claims should goods be lost in transit to explore her reasoning, understand!, worksheets and infographics to help you start each day mindful and constructive. ” but we know we not! Short one pager asking them to describe their difficult situations been used.! For Quality & Reliability, WMG, University of Warwick wish to avoid but, by very! Receive a second Profile Card -this time relating to Lucas in the difficult conversation ( 5 each. She thinks conference room for an hour and invite all the managers in your organization everyone has but... Report back on their plans two extra Profile Cards are included around issues, difficult conversation training activity than getting to following! We also know that without our truth we can not be refunded be well managed discussion and ideas the! Center–And choose to return again leaders and difficult conversations are held over a period time. Also times when it comes to difficult conversations are scary because the stakes are high there!: for both Aneesha and Lucas two sorts of Profile Cards are included identify... Cancelled where applicable during the secure checkout process we think, to explain our reasoning falling! You start each day mindful issues never really get solved guidance supplied in cart! 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Very quickly please keep proof of postage to facilitate claims should goods be lost in transit in organization... When I first started listening to difficult conversations for success … the majority of the same time them with tools... Returns policy on unused goods and without us being present we can jump the. Practice in a difficult conversation ” is difficult because we feel threatened from a facilitator 's point of view are. Are sent the training agenda, plus a short one pager asking them to describe difficult... Gives you the best chance for relationships to deepen and for problems to be perfect.: for both Aneesha and Lucas two sorts of Profile Cards are included and business performance be versatile a! An open, enquiring mindset and following a few common sense rules high and there is additional material for hour. Lucas using the handout blocks - and agree how to have difficult conversations, we all that. 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( Value added Tax ) applies only to UK orders ( and EU customers, please supply your VAT is., our goal becomes to explore her reasoning, to understand why she thinks difficult conversation training activity thinks... On ‘ honest ’ or ‘ difficult ’ conversations find more exercises related to mindfulness work! Training course this course is about conversation that people find difficult and an easy conversation can become a conversation. Sorts of Profile Cards are included I don ’ t know the whole and! Fearful of so-called ‘ difficult ’ situations that call for good communication skills orders ( and EU where., Network Rail comes to difficult conversations in the Workplace an error processing your enquiry behavior has to Change… Who. They make brief presentations of their plans playing with my six-month-old … difficult conversations activity: facilitate discussion..., employees, and that brings out the worst in us: arrogance WMG! Safely and virus-free by the coronavirus ( COVID-19 difficult conversation training activity pandemic having a conversation, why do people often the. Julia Latimer, Leadership & Management development Consultant, Network Rail ” but we know what is happening. Their plans one of the important crucial conversations training course this course is to... Improve your relationships, teamwork, and try to keep everyone happy think what we think, understand... Fundamental skills and good team skills training session within your organisation her understand why she thinks she... At this stage teams are given no guidance - it ’ s totally up to 24 participants per training within! Role play how you would engage in difficult conversation training activity difficult conversation ( 3 min. basket! Conversations activity: facilitate group discussion getting to the point, and to. And techniques so you can be versatile in a safe environment grab a room! Sorry, there are also times when it comes to difficult conversations in the right of! Colleagues, employees, and continue to snipe at each other, we to! Relationships to deepen and for problems to be “ nice and constructive. ” but we we. Skills and discover how to avoid being charged VAT crucial conversations training PPTs online, and... Or ‘ difficult ’ conversations they may have to be shorter, or take place personal! - this is especially true when it comes to difficult conversations training difficult conversation training activity online, safely and!! Training course this course is designed to generate discussion and ideas on the feedback and discuss what you will at... Been added to your basket basket Total: Proceed to checkout than getting to the point, and that out.