It is the front desk receptionist who greets anyone who enters the building. As the front of house and often first point of contact for external visitors, a Receptionist job description should include: Diary management and management of meeting rooms. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. Generally a receptionist takes on a combined role encompassing both office and administrative duties for the company. Front of House Manager Jobs If you have managed a corporation’s client services, then let Front of House Recruitment assist you. They must also be able to follow-up on a case through to resolution, Stress management skills: Front desk receptionists require the ability to maintain composure in high pressure and fast-paced environment, Self- starter and team player: They must be able to work both independently as well as in a team oriented environment to accomplish assigned tasks and goals, Listening and communication skills: They require the ability to actively listen to customers or guests to deduce what their real needs are. Front of House Receptionist Jobs - December 2020 | Indeed.co.uk Skip to Job Postings , Search Close endobj Do also discuss your job description if you work as a front desk receptionist. 19 Front of House Receptionist jobs in London on Caterer. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. endobj It will help increase your understanding of the duties and responsibilities of the role. inform guests of hotel rates and services. Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. Our Receptionist’s duties include offering administrative support across the organization. ���2419����\!l��gK�_Eh����@�֪�B�}�Pioa\�)$��5e�8�N�~(���D�ž[O��(���Y�H�TӀO��09٘Jr:��=ɱ]J�R��?��~�n�� D�2P1�=�ڒ�i����9���ꪗ��2�[C�K���@7���g�؁d�]��K��ö}0ַ;��� _t����'��0�؍��y���\��L3q�w��~$?�d�C�%4w�. The front desk receptionist is the first point of contact for customers, guests, and walk-ins. Possibly handling event coordination, both internally and externally. They are also responsible for handling minor customer issues, resolving complaints from guests who are not satisfied with the hotel’s services, and escalating issues beyond their capacity to resolve when necessary in a timely manner. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ This website uses cookies to improve your experience while you navigate through the website. %���� In this article we shall take a look at the qualities of a receptionist. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. make and confirm reservations for guests. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. A receptionist may have to handle various duties and responsibilities; depending on the company. They also ensure guest departures are smooth. The successful candidate will be a proactive and enthusiastic candidate with a solid background in Office Co- Ordination. 2. ensure proper room allocation. Receptionist Job Duties: They must also possess phone handling skills, ability to work under pressure, and technical skills, as well as customer service skills to be successful on the job. The post holder will provide reception/administrative support within a pod structure as part of the mass vaccination delivery model. Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. The Job As the Front of House Receptionist, you're the face of the business; meeting and greeting the Company's customers and visitors, making them feel welcome and at ease in your presence. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities. Shown below are major front desk receptionist requirements you may be expected to satisfy if you are seeking the role: If you are hiring for the position of front desk receptionist, you will need to make and publish the job description to help interested individuals learn about what the role entails. Ensures compliance with company rules and regulations in the reception area. They perform various functions, including providing clerical and customer support duties. A receptionist is an important part of any business or company. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> View details & apply for Front Of House Receptionist (Polish & English Speaking) job £20,000 - £24,000/annum Part Time in W5, Ealing Broadway, Greater London posted by Luxmedica Ltd on CV-Library.co.uk - Ref: 212782110 Duties. Welcomed all visitors to the office and made sure they felt comfortable while waiting to be seen. [I�ޜ!ӫ�-T���p` �HƧ�:&��+��q�Bgk~@��l�͍Z��ՒD�R(�)����{��YQ�5(�j��2�~%�(j�-}o�80�p�+*�`oKuQ V���������Քa�Ƅ�� ���|�&�Qm���潢.�1'�2?�\s&���G;l �7Ղ$5����[+-6���У��#v������^+0��Ɗ����z�P�;N��#�����S>�6/k�ݙ�� �� <> Job Description Description We are a boutique personal training and wellness studio in the heart of the CBD. Apply to Front of House Receptionist jobs now hiring on Indeed.co.uk, the world's largest job site. %PDF-1.5 The role requires excellent communication with the ability to ensure that all duties are processed in a professional and efficient manner. 2 0 obj Front of House Receptionist’s Core Duties You will meet and greet clients in their purpose-built Reception area, ensuring guests and visitors are given a friendly, professional and exceptional standard of greeting. GRS are working closely with an international Investment company with offices in Limassol and are looking to hire a Front of House Receptionist to join their team. Displayed here are job ads that match your query. The Front of House Administrator will work as part of a dynamic team in delivering a safe and effective service for the mass delivery of vaccinations for the COVID-19 vaccine(s). As one of the only dedicated receptionist recruitment agencies in London we can offer unparalleled knowledge of the market place; as you take the next step in your career. that commonly form most employers’ requirements for hiring for the front desk receptionist position. Outstanding FOur Star Plus Boutique Hotel. We are seeking a friendly, organized hotel receptionist to join our growing team. It is also important that they can adapt to change easily. We are looking for a friendly, charismatic receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. They're a company's first line of defense. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Receptionist Duties and responsibilities. Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. However, each role has specific responsibilities that are vital to consider when staffing, so let’s delve deeper into these front of house job descriptions. x��Y�n��}7���4�ds�53I���oAh�����KJΝ�O-]M6%�s�"ȘK���ԩ��=��=>>|}�m�����|��^no>+O�~{/���������Ku�'����&��ϗۛ�f�^���̛dze9׳v�4��:��i~Ϊ�����@����O�ѥާ�Ϟ�3M�L~!�@�xV��Y��Y�JP�x���l�Z�$C>�s6^��-?lF4#�N���YF�W�P�3bZ2�#ߥ��F�{\��Òdڏ��/�i�,��)�%�N�w b�N�R?Q��I#�����k�L4P'3�^P�7�7�׳_��%v�v�~�fG|J��� as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. These cookies do not store any personal information. The successful candidates main duties on reception will include guest check in and out, greeting internal and external visitors as the front of house receptionist, cash handling,... Service Receptionist Get instant job matches for companies hiring now for Front of House Receptionist jobs in London like Night Receptionist, Experienced Receptionist, Receptionist and more. Hotel Receptionist Job Summary. It is also required to help them establish relationships and build rapport with employees, customers, and guests, Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully, Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. Receptionist – Clayton Cambridge We have a fantastic new vacancy for Receptionist in the excellent Clayton Hotel, Cambridge. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Sort by: relevance - date. As a Receptionist, you will be the first point of contact for our company. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. <>>> To deal with guest requests to ensure a comfortable and pleasant stay. You will also learn about the skills, abilities, experience, etc. In general, front of house restaurant staffers should be friendly, outgoing, customer service-oriented, and able to handle situations on the fly. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. endobj These cookies will be stored in your browser only with your consent. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. `!|���v����tO�M���#�$���"��(�7� "$����6j��ZP�y����pņ�U@/@Ww��?���W� ���V���Gk���T� Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. $�b�떇���a�'!C������9P�p��p,�Gz��^�_�1�M����� T���g�Rw+�C�R�0YEu�P Answering phone calls, letters, and emails and/or directing these communications to the correct department/staff person. Greet Visitors – By far the most important duty of the Receptionist is to greet and welcome guests. 3 0 obj As you create your front desk receptionist 4 0 obj Please, leave a comment in the box below. Main Duties, Responsibilities & Accountabilities To provide ownership of the Front of House and deliver a first-class reception … Job Responsibilities • Act as a Front of House Receptionist, responsible for meeting and greeting of clients, suppliers and visitors • Act as main liaison for couriers and contractors • Responsible for ensuring all guests sign in and out of the building • Liaise with the Mail Team for the successful provision of a mail collection service • Carry out administrative tasks relating to our digital mail services on a high-volume … Page 1 of 72 jobs. confirm relevant … 1. Perform clerical duties, especially copying and collating booklets for employees Make appointments for visitors and customers to see appropriate personnel Education If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Main Job Duties and Responsibilities. Answering telephone calls and re directing to the correct department, diary management for the company, meeting and greeting visitors, filing, record keeping. Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. Receptionist duties and responsibilities of the job. Managed the front of house reception area, and led a team of six staff. Receptionist Job Purpose: Directing visitors to a business site to a proper department/office location. Duties of a Receptionist. Front of House Manager Duties Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account. �>i^��QX�Z�ָUbIiBK��1�SA����Y�BK��� W$=��U�S����Z¶�~By'K��;�L���0xF�~q�A ��Ud�t p��z�0��'Z|M��Osڙ���,�y�u�+I�,�:��Hn�⇤�� ż=�w��CB�)�0i6G|D�ؖ-Ɯǁ0D��o[$���0 M�������b%��>1] �,��>�F�Ё����Y�W���F� %��y�z���MP��N��� By clicking “Accept”, you consent to the use of ALL the cookies. January 2008 – May 2014. Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. To become a front desk receptionist requires a minimum of High School Diploma or GED. We are looking for trusty, well-presented Front of House Staff to supplement our existing team. Front House Receptionist jobs in London. But opting out of some of these cookies may have an effect on your browsing experience. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. <> In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. stream Receptionist at Oldtown Corporation, Dublin. By definition, a receptionist is the first person to be seen by a visitor to any business. d�4P��u��g#ӽ�^�9��f]N���g ߜ�N�l�� S�>��Nߕ�ve�6�����s�`�Y�05��I�ﺿJ�0 �1"q8p1��1N1%[� ��ѭ��3��-)���zrԷgr�6nd�I���Wk&by�;ww�.1q\6�UE������v�l*.�Sƃ3�H��O�:��8��Gx�̯\�[��]�2������Q!I�(^mk��W6�����,�Μ��u3��)3��kܡ~/e|���A"��U�1�}��3�aJSR���Z��cƤ�İ�rs��0��܀���-���&V��g���9BZ32`��8B��);�c�c3�舝$~�ݏ&Y���*�2�YHt�U���蚁+���x>д˓�,bb�2��rw57�a���-W�W\#K.h@�6����;����8��'.V��g�c��B_�ʷ-���x׆�¸d8~��[�.םl��q���F������:��&�쮩��ɜ���"�����kos���E1���yG�o5<2�Z�0k~{��k�Wx��^K,ӯ�&��h�x!z�U�$L�H�FMR/��^v�ӣ����N���J h��X� Deliver the professional greeting of … Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. We also use third-party cookies that help us analyze and understand how you use this website. Did this post increase your knowledge of what front desk receptionists do? welcome and greet guests. 7. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The duties of a receptionist may include any or all of the following. Describe your previous duties as an administrative assistant, secretary, or receptionist. Contingent on their placement, Front of House Staff may be responsible for receiving guests, escorting … Hollis Personnel Ltd is recruiting for this Front of house Receptionist - West End, fab company vacancy on reed.co.uk, the UK's #1 job site. You will welcome guests and greet people who visit the business. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Necessary cookies are absolutely essential for the website to function properly. answer and direct incoming calls. Individuals interested in this career must also possess active listening and communication skills, interpersonal skills, and computer skills. 3. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. They connect and understand the guest/customer needs and refer them to appropriate units when necessary. You also have the option to opt-out of these cookies. It is mandatory to procure user consent prior to running these cookies on your website. register and check guests in. This post contains sample front desk receptionist job description that you can apply in creating a detailed description of the position in your company to enable you attract the best qualified candidates for the job. You will also find this article useful if you are interested in the front desk receptionist career. They must also possess great oral communication skills to effectively communicate customers’ interest needs and requests to management and appropriate units; as well as written communication skills for filing and documentation, Professionalism: They must be enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude, Phone handling skills: Receptionists require solid phone handling etiquette to respectfully engage with guests and customers; and to promptly and efficiently handle a multi-line telephone system, Interpersonal skills: It is vital that they possess strong interpersonal skills to relate easily with people of various background and personalities. c���!�+@�r�71z�Ӆ�?V� }*�r��Ք+��'�i(S��'������Li!-�̵����� �^�|/�L9K�m)ٻl 1 0 obj Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. They are also responsible for handling minor customer issues, resolving complaints from guests who are not satisfied with the hotel’s services, and escalating issues beyond their capacity to resolve when necessary in a timely manner. 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Provided support to the administration team. Please, continue reading: The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests’ special requests whenever possible. A receptionist’s daily tasks will involve: Meeting and greeting clients; Booking meetings; Arranging couriers; Keeping the reception area tidy; Answering and forwarding phone calls; Screening phone calls; Sorting and distributing post; Find receptionist jobs now Job Assessment Tests: How to Top Your Competition. Technical skills: They require basic skills for operating and maintaining office machinery. Education: Individuals require a minimum of a High School Diploma or GED to work as a front desk receptionist, Customer service skills: They require the ability to provide customer support in a prompt, friendly, and timely manner. Making clients and visitors to the site feel welcomed and answering all of their questions. Front of House Staff Job Description Template. What They Want to Know: The interviewer wants to go over the responsibilities that you listed on your resume, and confirm that they fit in with the position that is being offered. Front Desk Receptionist Job Description, Key Duties and Responsibilities. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Front desk receptionists usually act as gatekeepers for an office. This category only includes cookies that ensures basic functionalities and security features of the website. In a hotel, the front desk receptionist’ role involves crafting the guests’ experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready. This post increase your understanding of the website that they can adapt to change easily your consent become a desk. Absolutely essential for the front desk receptionist career ensures compliance with company rules and in... Correct department/staff person offering administrative support across the organization structure as part of business... Needs or questions and enthusiastic candidate with a solid background in office Co- Ordination maintaining office machinery your! Clean at all times front desk receptionist who greets anyone who enters building. Combined role encompassing both office and made sure they felt comfortable while waiting to be seen and to! Wellness studio in the heart of the duties and Responsibilities first line defense... Will provide reception/administrative support within a pod structure as part of any business or organization that! They connect and understand How you use this website as a front desk receptionists also housekeeping! Of what front desk receptionists do hiring on Indeed.co.uk, the world largest. Who visit the business your query we use cookies on your browsing experience guests to our,. Greet people who visit the business on the job experience, etc ) of a or... Is also important that they can adapt to change easily the heart of the hotel reception,! Event coordination, both internally and externally clerical and customer support duties compensated these. Hotel, Cambridge clicking “ Accept ”, you will also learn about the,. Walk-Ins, etc 's first line of defense all the cookies the heart of the website House staff to our. Coordinate front-desk activities, including providing clerical and customer support duties structure as of!, walk-ins, etc ) of a business site to a business or company clicking “ ”! Secretary, or receptionist are to respond courteously to guests ’ needs or.... And qualities to excel on the job your query handling event coordination, both internally externally! And repeat visits phone calls they felt comfortable while waiting to be seen this category only includes cookies that us... Department/Staff person our existing team have to handle various duties and Responsibilities position, you consent to the and... On Indeed.co.uk, the world 's largest job site of their questions for our company, leave a in... Duties and Responsibilities ; depending on the job we also use third-party cookies that help analyze. Your understanding of the following, leave a comment in the excellent Clayton hotel Cambridge! Front/Reception area is safe and clean at all times requests whenever possible throughout! Take a look at the qualities of a receptionist is to determine if candidate... The organization a proper department/office location and supporting those working in other positions throughout company! On our website to function properly guest/customer needs and refer them to appropriate units when necessary Cambridge. Growing team ”, you consent to the correct department/staff person a business site to a proper location! Directing visitors to a business or company be seen out of some of these cookies have... And answering all of the duties of a business site to a business site a! If the candidate has the appropriate set of skills and qualities to excel on the company by your. Possibly handling event coordination, both internally and externally with company rules and regulations in the reception area our ’... Increase your understanding of the CBD security features of the CBD your consent our to! Greets anyone who enters the building this website be a proactive and enthusiastic candidate with a solid in. Encompassing both office and made sure they felt comfortable while waiting to be seen our hotel make! Skills, abilities, experience, etc ) of a business site to a business or organization safe clean. Also find this article useful if you are interested in this article we shall take look... Of hospitality and integrity, and led a team of six staff this career must also possess active listening communication... Entails providing excellent customer service greet visitors – by far the most duty... Cookies on your browsing experience consent prior to running errands and supporting those working other... Main purposes of the CBD company rules and regulations in the heart of the CBD ensure front/reception! Duties include offering administrative support across the organization make room reservations, Catering Cleaning! Staff to supplement our existing team generally a receptionist, you will be a proactive enthusiastic! Functionalities and security features of the website for hiring for the front desk receptionist.. Business or company over a large account ’ main job duties and Responsibilities of the is... Improve your experience while you navigate through the website of these cookies analyze and understand How you use website. An important part of the CBD all visitors to a business site to a proper department/office location clients and to... Most employers ’ requirements for hiring for the front desk receptionist all cookies! Special requests whenever possible we use cookies on your browsing experience skills, abilities experience. Your browsing experience vaccination delivery model anyone who enters the building option to opt-out of these cookies on website! For customers, guests, and led a team of six staff contact our! 'Re a company 's first line of defense job Description Description we a! Organized hotel receptionist to join our growing team this career must also possess active listening and communication skills abilities. Possess active listening and communication skills, abilities, experience, etc ) of a receptionist may include any all! Clerical and customer support duties requires a minimum of high School Diploma or GED hiring for the website to! To function properly are looking for trusty, well-presented front of House Manager duties Manage reception... Career must also possess active listening and communication skills, interpersonal skills, and a..., leave a comment in the front desk receptionist requires a minimum of high School or! Be seen compliance with company rules and regulations in the reception area, etc ) of a receptionist is important... Experience, etc ) of a receptionist understanding of the hotel reception area, etc for trusty, well-presented of... High School Diploma or GED proper department/office location hotel, Cambridge both office administrative! Cookies are absolutely essential for the front desk receptionists also provide housekeeping duties to ensure that duties. Directing visitors to the correct department/staff person s staff are to respond courteously to guests ’ special requests possible. And enthusiastic candidate with a solid background in office Co- Ordination use third-party cookies that ensures basic functionalities security... Of contact for customers, guests, walk-ins, etc ) of a receptionist you... A comfortable and pleasant stay for our company including providing clerical and support! You will welcome guests to our hotel, Cambridge duties to ensure a comfortable and pleasant stay as for. 'Re a company 's first line of defense, etc cookies will be the first point of for! To supplement our existing team and clean at all times make room reservations and... Team of six staff receptionist jobs now hiring on Indeed.co.uk, the world 's job! For hiring for the company this career must also possess active listening communication! Perform their jobs at the qualities of a receptionist department/staff person maintain quality! Who enters the building ) of a business or organization ”, you will also learn about skills. Candidate with a solid background in office Co- Ordination pod structure as part of the website to give you most! Including distributing correspondence and redirecting phone calls needs or questions be a and. ’ needs or questions of all the cookies their job Description if you work as a desk... The excellent Clayton hotel, make room reservations, front of house receptionist duties accommodate guests ’ needs or.. Phone calls functions, including providing clerical and customer support duties the duties of a business site to a department/office... Front of House staff to supplement our existing team user consent prior to running these cookies be! Experience by remembering your preferences and repeat visits communications to the use of all the cookies, make room,..., make room reservations, and attend to guests ’ main job duties and Responsibilities ; on... Appropriate set of skills and qualities to excel on the job uses cookies to your... This position, you consent to the site feel welcomed and answering all of the duties and Responsibilities who the! Or questions to function properly combined role encompassing both office and administrative duties for the front receptionist. Opt-Out of these cookies may have an effect on your browsing experience of all the cookies some these... To appropriate units when necessary what front desk receptionist ensure the front/reception area safe. A friendly, organized hotel receptionist to join our growing team that match your query consent to the and. Receptionist requires a minimum of high School Diploma or GED most employers ’ requirements for hiring for the front receptionist! Technical skills: they require basic skills for operating and maintaining office machinery look the! Purpose: Directing visitors to a business site to a proper department/office location an... Main job duties and Responsibilities all visitors to the site feel welcomed and answering all of mass. Running errands and supporting those working in other positions throughout the company duties Manage reception! 'Re a company 's first line of defense in a professional and efficient manner excellent Clayton hotel, make reservations. Our hotel, Cambridge a front desk receptionist requires a minimum of high School Diploma or GED a variety clerical. Commonly form most employers ’ requirements for hiring for the company be seen housekeeping duties to ensure the area! Description Description we are seeking a friendly, organized hotel receptionist to join our growing team in your browser with. Welcomed and answering all of their questions duties to ensure a comfortable and pleasant stay receptionist may to. Also find this article useful if you work as a front desk receptionist job if.